Privacy Policy & GDPR

Why this policy?

Here at Europe Link Ltd we take the security of your personal data very seriously. This policy is a summary outline of how you can expect us to handle and process your data safely, securely and in guidance with the law. On the 25th May 2018 new guidelines known as GDPR have been made law and this privacy policy has been updated to reflect this in an honest and transparent way.

Who we are and how to get in touch

We are Europe Link Ltd, registered in England and Wales (company number 04324390). This privacy policy covers the use of our website on the domain www.europe-link.co.uk only. There are many ways to get in touch with us although the main methods are;

Address: 10 Faringdon Avenue, Bromley, Kent, BR2 8BS
Phone: 01689 825777
Email: contact@europe-link.co.uk

How is data collected?

There are a few methods in which data is collected or given to us

Contact / Query / Web Forms
On some pages through the site you will find forms to get in touch with us, it goes without saying that when you fill these forms in the personal data entered is e-mailed to us in order to process that request. When filling in these forms, the personal data is secured in a secure, encrypted e-mail system and only used to reply back and provide the service requested.

Analytics
We operate the industry standard Google Analytics system in order to collect usage statistics for our page. These statistics allow us to see which courses are popular, what pages are read and to learn user activity. We try our best to keep these data anonymous and unidentifiable but sometimes this can include your computers IP address and thus we consider it fair and transparent to list here. We will never aggregate your supplied personal details such as name, contact number etc with the usage analytics, or pass this on to any third party other than Google Analytics for the purpose of providing this service.

Communication
When you send us an e-mail or communicate reference a booking or server we may also have to take or collect your personal information to continue our work. When this is the case we will follow this privacy policy and ensure your data is kept to a minimum, only kept for as long as its required and is safe, secure and not passed on to third parties.

Information we collect & how it is stored

We only collect the minimum of information required to carry out the service or provide the product in question. This normally is limited to name, address, phone, email address and any products or services that interest you. We never collect information which is considered sensitive, this can include areas such as race, religion, sexual preference etc.

Any information that is collected is held on computers within the UK. These computers are running the latest security patched operating system, fully updated anti-virus software and are protected by passwords. They are also behind network firewalls and backed up regularly if for any reason a breach was to occur we would contact you as soon as possible and also inform the ICO.

None of our data leaves the European Economic Area and if we use any third parties to act on our behalf we ensure they have the relevant policies and security in place to match or better our privacy policy.

Your rights to your information

As already discussed, your data is incredibly important to us, like it is to you. We respect your rights under the GDPR terms on how you can access, change and remove your data. Your rights include;

to request access to your data/information
to request correction/amendment of the information we hold
to request removal of the information we hold
to receive the information we hold in a industry standard, computer readable format e.g. CSV
to raise objections to any processing method we use
to remove consent for us to use any part (or all) of your personal data

We fully respect your rights and will always go above and beyond to comply with the GDPR rules. If you need to contact us to exert any of your rights then please do use the contact details further up in this policy to get in touch.

Changes to our privacy policy

As with all terms and policies, there will be times we need to tweak the wording or amend areas of this policy. We will ensure that the date on this policy is kept up to date for all minor changes. If a major change is made we will make best efforts to ensure people we hold personal data on are informed of the updated terms and where possible given notice to read and consent to them.

Other Information

We do not pass information on to third parties other than when the third party is acting upon our behalf, when this is the case only the bare minimum of data is passed to them and we ensure the third party also complies to a suitable privacy policy, we will also do our upmost to ensure that any third parties are declared at the point where consent is given, e.g. [ ] I agree to receive product updates, delivered by MailChimp.

We do not purposely or knowingly store information or data on children, if you know of anyone under 13 years of age who has given or submitted person data to us can you please let us know immedatly so we can ensure the data is removed and appropriate action taken.