Payment, Cancellation and Refund Policy

  1. Payments & Bookings: Online, telephone or written course bookings are all subject to the following terms and conditions.

1.1. All prices quoted are subject to VAT regardless of customer’s geographical location. VAT is chargeable at the point of supply of the course and at the standard UK rate. The prices listed and quotes given do not cover travel, subsistence or any other expenses related to course attendance for delegates unless otherwise stated on the course page at time of booking. Price quotes are valid for 5 business days from date they are sent to the customer.

1.2. Unless otherwise agreed between both parties all course/exam fees must be cleared in EUROPE LINK LTD’s bank account before the start-date of the course/exam.

1.3 Pre-course reading materials are supplied on most of our courses and are emailed directly to delegates.

  1. Cancellations:

Any course bookings can be cancelled so long as written notice is received by EUROPE LINK LTD (by email or post) at least 20 business days prior to the course start date (or in the case of exam only bookings, the exam date). A Cancellation fee of £150 + VAT will be applicable in this case. Customers must show proof of written cancellation if requested by EUROPE LINK LTD. If a delegate wishes to cancel a course between 20 business days and 10 business days before the start of a course/exam a 50% cancellation fee applies. Cancellations 10 business days or less before the start date of a course/exam will incur a 100% course booking cancellation fee. % cancellation calculation is based on total booking fee amount in £.

A no show or non-attendance is counted as a cancellation and 100% of the course fee is due.

  1. Amendments: The customer may request to change the date of a course booking up to 10 business days before the start of a course. This will incur an amendment fee of £200 + VAT. No changes are allowed less than 10 business days before the start date of the course/exam. A course booking can only be changed once.
  2. EUROPE LINK LTD reserves the right to cancel any course/exam at any time before the course/exam start-date. In the case of EUROPE LINK LTD cancelling a course the customer is entitled to a 100% refund or re-booking free of charge. Refunds are processed within 30 days and returned onto whatever card/bank account the customer paid from.
  3. Under no circumstances will EUROPE LINK LTD be liable to refund any amount in excess of the total booking fee. This applies in particular (but is not limited) to any travelling, subsistence or consequential expenses incurred by the customer.
  4. EUROPE LINK LTD reserves the right to make any necessary changes to advertised courses/exams at any time.
  5. Public courses/exams can be taken in rented venues and accommodation such a hotel or conference centre. The customer should notify EUROPE LINK LTD if this poses any problems for them. EUROPE LINK LTD also reserve the right to change venues subject to giving the candidate one business days’ notice.
  6. PRINCE2 Foundation & Practitioner Courses cannot be taken more than 4 weeks apart if taken separately but booked as a package.
  7. A customer on the PRINCE2 F&P (4 day) course who fails the Foundation exam will not receive a refund of the course or exam fees, but may continue to attend the Practitioner training module and re-take the Foundation exam on the final day of the course. Once the delegate has passed the Foundation exam, the Practitioner exam will be arranged for a later exam session. There would be a charge of £150+VAT for the re-sit of a PRINCE2 Foundation Exam and £200+ VAT for the re-sit of a PRINCE2 Practitioner exam. These will only be available as online re-sits if taken outside the course hours.
  8. Non Attendance:
    Non-attendance of a course for any reason is deemed to be a cancellation with no notice and no refunds or re-bookings can be given.
  9. Course Suitability:
    The Customer must accept that it is their responsibility that the course booked is suitable for the requirements and abilities of the delegates attending. EUROPE LINK LTD may recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is the Customer’s responsibility. In cases where EUROPE LINK LTD have made recommendations, EUROPE LINK LTD do so in good faith and will not be willfully misleading. All public and onsite training courses are delivered in English only and all Delegates should be sufficiently proficient in the English language before attending the course. EUROPE LINK LTD should be notified of any special needs prior to the customer booking a course to ensure EUROPE LINK LTD are adequately prepared and able to meet those needs.
  10. Admission:
    EUROPE LINK LTD reserves the right to refuse course or event admission to any delegate whom it considers to be unsuitable for any reason.
  11. Personal Belongings:
    Personal belonging or items belonging to the Delegate on the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate. EUROPE LINK LTD accept no responsibility of the items or any loss or damage that may occur during the course/exam.
  12. Force Majeure:
    EUROPE LINK LTD shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond it’s reasonable control including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane or other natural disaster) sickness, war, invasion, act of foreign enemies. hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. Delegates must ensure that they can attend the training courses which they are scheduled to attend. EUROPE LINK LTD will not be held liable, financially or , for their non-attendance, whatever the reason may be.
  13. Copyright:
    All intellectual property rights for all course materials shall remain the property of EUROPE LINK LTD. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. EUROPE LINK LTD warrants that it will not knowingly include any copyright material in its course materials without license or consent.
  1. Warranty & Liability:
    EUROPE LINK LTD liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. EUROPE LINK LTD will not accept liability for death or personal injury. EUROPE LINK LTD will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising: even if it has been advised of such potential loss. EUROPE LINK LTD will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.
  1. Security and Encryption:
    We use industry standard (e-commerce) security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection and PCI compliance. SSI- 128-bit encryption.
  1. Intellectual Property:
    The website and all the products and services of EUROPE LINK LTD without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to EUROPE LINK LTD, its related companies, its affiliates or suppliers. You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties. EUROPE LINK LTD does not accept responsibility of content of any third party sites that maybe referenced by EUROPE LINK LTD. The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server.

Audio or video recording of courses is not permitted.

 

 

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